Terms and Conditions

1. About these terms

These terms apply when you purchase or use the Better Brisbane Seasonal Lawn Care membership. By subscribing, you agree to these terms and our Privacy Policy.

Better Brisbane provides residential lawn-care services to eligible properties in selected Brisbane service areas. You must be at least 18 years old and authorised to arrange services at the property.

Services may be completed by Better Brisbane team members or approved service professionals. Better Brisbane is insured for the lawn-care services it provides.

2. Membership and price

• The membership costs A$119 per month, including GST, for every eligible resident.
• There is no introductory discount. The membership is month-to-month and the current published price applies.
• It is month-to-month with no fixed-term lock-in contract.
• Your first payment is taken through Stripe when you subscribe. Unless cancelled, the membership renews monthly using your saved payment method.
• Stripe securely processes card information. Better Brisbane does not receive or store your full card number.

We will give reasonable advance notice of any change to the ongoing membership price. A price change will not apply retrospectively and you may cancel before it takes effect.

3. Service schedule

The standard membership schedule is:

• approximately every two weeks from October to March; and
• approximately every four weeks from April to September.

After successful payment, you may choose an available first-service date beginning at least 14 calendar days later. Better Brisbane will confirm the expected arrival timing after route planning.

Confirmed arrival timing is an estimate, not a guaranteed completion time. The precise service date or timing may change because of weather, safety, staff availability, public holidays or other circumstances outside our reasonable control. We will notify you and arrange a reasonable alternative when this occurs.

4. Service area and property suitability

Service is available only at addresses that Better Brisbane confirms as eligible. An automated address result is subject to final verification. We may contact you before the first visit if the property, access, lawn condition or requested work appears outside the standard membership service.

If a lawn is excessively overgrown or requires work outside the standard visit scope, we may provide a separate one-off restoration quote. Membership service begins, or resumes, once the lawn has been restored and confirmed as eligible.

We may decline or pause service where it cannot be performed safely, lawfully or with reasonable access. If we cannot provide a paid service, we will offer an appropriate remedy consistent with Australian Consumer Law.

5. Your responsibilities

Before each visit, please:

• provide accurate contact, address and access information;
• ensure safe and reasonable access to the lawn;
• secure pets and tell us about gates, hazards or access issues;
• remove toys, hoses, furniture and other movable obstacles; and
• tell us promptly about anything that may affect safe service.

If access is unavailable or the property is unsafe, we may need to reschedule the visit. We will notify you so the access or safety issue can be resolved before the replacement visit.

6. Cancellations, pauses and moving

You may cancel at any time by contacting Better Brisbane. Cancellation stops future renewals and normally takes effect at the end of the current paid billing period. Unless required by law, amounts already paid are not automatically refundable merely because you cancel part-way through a billing period.

You may request one pause of one full billing cycle, up to 30 days, in any 12-month period. The request must be received at least seven days before the next renewal. Billing and scheduled visits pause together. Before service resumes, the property must still meet the standard eligibility requirements. A separate restoration quote may apply if the lawn has become overgrown.

A membership may be transferred when you move, provided the new Brisbane address and lawn are assessed and confirmed as eligible.

We may pause service while a payment is overdue and may cancel the membership after reasonable notice. We will not continue charging for a period in which we have cancelled the membership or cannot provide the paid service, subject to any remedy required by law.

7. Problems with a service

Please contact us promptly if a service was missed, incomplete or caused concern. We will assess the circumstances and, where appropriate, re-perform the service, provide a credit or refund, or offer another remedy.

8. Australian Consumer Law

Our services come with consumer guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies a right or remedy that cannot lawfully be excluded, restricted or modified.

9. Liability

To the extent permitted by law, Better Brisbane is not responsible for indirect or consequential loss that was not reasonably foreseeable. This does not limit liability for fraud, wilful misconduct, personal injury caused by negligence, or any liability that cannot be limited under law.

10. Changes to these terms

We may update these terms to reflect changes to the service, law or business operations. If a change materially disadvantages an active member, we will provide reasonable advance notice and the option to cancel before the change takes effect.

11. Contact

Questions, cancellations or service concerns can be sent to betterbrisbane.au@gmail.com.