Privacy Policy

1. Our approach

Better Brisbane respects your privacy and handles personal information carefully. This policy explains what we collect, why we collect it, how it is used and disclosed, and how to contact us about your information.

2. Information we collect

Depending on how you interact with us, we may collect:

• your name, email address and telephone number;
• your service address, suburb, postcode, service zone and property details;
• access notes, including information about gates, pets, parking or property hazards;
• membership, booking, visit, cancellation and customer-support records;
• payment status and Stripe customer, checkout, invoice or subscription identifiers; and
• basic technical information such as browser, device, IP address, timestamps and website diagnostic logs.

Card details are entered directly into Stripe's secure payment service. Better Brisbane does not receive or store your full card number.

3. How we collect information

We usually collect information directly from you when you check an address, join, choose a visit, contact us or receive a service. We may also receive transaction and subscription information from Stripe and technical information from the services used to operate our website.

4. Why we use information

We use personal information to:

• check service-area eligibility and provide lawn-care services;
• create and administer memberships, payments and bookings;
• communicate about visits, access, payments and support;
• manage safety, service quality, complaints and disputes;
• prevent fraud, misuse and security incidents;
• maintain and improve our website and operations; and
• meet legal, accounting and regulatory obligations.

We may send service-related messages necessary to administer your membership. We will provide a way to opt out of promotional communications where required.

5. When we disclose information

We disclose personal information only where reasonably necessary for the purposes above, with your consent, or as required or authorised by law. Recipients may include:

• workers and service providers who perform or support visits;
• Stripe for payment and subscription processing, Supabase for application data, and Vercel for website hosting;
• professional advisers, insurers and business-support providers; and
• government, law-enforcement or regulatory bodies where required.

We do not sell your personal information.

6. Overseas service providers

Some technology providers may store or process information outside Australia. The countries involved can vary as their infrastructure changes. We take reasonable steps appropriate to our circumstances when selecting and using providers that handle personal information.

7. Security and retention

We use reasonable administrative, technical and physical safeguards designed to protect personal information from loss, misuse, interference and unauthorised access, modification or disclosure. No internet or storage system is completely secure.

We retain information only for as long as reasonably needed for the purposes described in this policy, including service, tax, accounting, dispute and legal requirements. We then delete or de-identify it where reasonably practicable.

8. Access and correction

You may ask to access or correct personal information we hold about you. Contact us using the details below. We may need to verify your identity and, if an exception applies, will explain any refusal where required.

9. Privacy concerns

If you have a privacy question or complaint, email betterbrisbane.au@gmail.com. Please include enough detail for us to investigate. We will respond within a reasonable time.

If you are not satisfied with our response and the Privacy Act 1988 (Cth) applies, you may be able to complain to the Office of the Australian Information Commissioner.

10. Changes to this policy

We may update this policy as our services, providers or legal obligations change. The current version and effective date will be published on this page.